In our previous blog, we’ve touched on a variety of skills that are absolutely vital for anyone working as an Executive Assistant.
But today, we're diving deep into a skill that often serves as the underlying current for all others: Emotional Intelligence and Interpersonal Skills.
What is Emotional Intelligence?
Emotional Intelligence (EI), or Emotional Quotient (EQ), refers to the ability to identify, evaluate, control, and express emotions. It doesn’t stop at understanding your own emotions; it extends to interpreting the emotional state of those around you. For Executive Assistants, this is often the secret sauce to effective communication, conflict resolution, and decision-making.
Why Emotional Intelligence Matters
As an Executive Assistant, your job involves juggling multiple tasks while being the calm in the storm. This is where Emotional Intelligence comes in:
1. Reading the Room
Whether it's a board meeting or a casual chat in the break room, being able to sense the mood helps you adapt your behavior and responses suitably. This is essential for fostering better relationships with colleagues and higher-ups.
2. Communication
Emotional Intelligence significantly enhances your verbal and written communication skills. When you understand what the other person might be feeling, you can tailor your message to resonate with them more effectively.
3. Decision-Making
Understanding emotional dynamics helps in decision-making processes. Whether it's prioritizing tasks or choosing the right moment to schedule a meeting, Emotional Intelligence can guide your choices.
Interpersonal Skills: The Sister Skill of Emotional Intelligence
Interpersonal skills relate to your ability to interact harmoniously with people. It might sound simple, but it’s an art form that takes time and practice to master.
1. Active Listening
As an EA, you need to be an excellent listener. This isn't just about jotting down notes; it's about really understanding what the other person is saying. Dive deep, ask questions, and engage in the conversation. Your ability to solve problems effectively starts here.
2. Empathy
Empathy isn't just nodding your head and saying, "I understand." It's about genuinely understanding another's viewpoint and considering it when making decisions. It's the cornerstone of effective teamwork and leadership.
3. Diplomacy
Ah, the tricky waters of conflict and tough conversations. Knowing how to navigate these situations with tact and sensitivity is priceless. And, let's be honest, it's not easy. But when you get it right, the respect and appreciation from the other side are worth their weight in gold.
How to Develop Emotional Intelligence and Interpersonal Skills
1. Self-Reflection
Spend time understanding your emotions and triggers. Self-awareness is the first step in emotional intelligence.
2. Ask for Feedback
Sometimes it’s hard to see ourselves objectively. Constructive feedback from colleagues can provide invaluable insights into your interpersonal effectiveness.
3. Practice Mindfulness
This technique not only helps in stress management but also increases your awareness of emotional responses and reactions.
4. Training and Courses
Consider enrolling in specialized courses that focus on enhancing EI and interpersonal skills. At The Savvy EA, we offer a range of such courses tailored just for you!
Emotional Intelligence and interpersonal skills are often what set great Executive Assistants apart from good ones. These skills can not only make your day-to-day tasks smoother but also elevate your role from that of an assistant to a true organizational asset.